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Benchmarking at the Miami-Dade Water and Sewer Department to Achieve Competitive Utility Performance
Author: David B. Willaims, Bill Brant, Richard D. Wilson
Date: 10/98
Prepublication copy for presentation at WEFTEC'98, The '71st Annual Program for Technical Professional Development, Orlando, Florida, October 3-7, 1998

Water and wastewater utilities will be facing significant challenges moving forward into the 21st century. These challenges include competition from private companies, maintaining compliance with increasingly stringent environmental regulations, financing infrastructure improvements, and maintaining competitive utility rates. Essentially, a public utility must "do more with less". To meet these challenges, the Miami-Dade Water and Sewer Department (WASD) has performed benchmarking of their wastewater collection system.